Other MAPI or anti-virus plugins may conflict with the Kerio Outlook Connector, resulting in slow load times or message downloads.Follow Filtering and Sorting Messages in Outlook article to double-check the settings. NOTE: KOFF has its built-in searching and does not depend on the Outlook Instant Search feature.įilter rules that move items to non-standard folders may cause reduced or sluggish responsiveness. In Outlook 2007, there is an instant search option that can cause slowness in Outlook with KOFF. We have noticed significant improvements after disabling the Outlook instant search feature. If you find that folders (such as the Sent Items) take an excessive time to load, it is recommended to disable the ' Group by' view, which is the view option Show in groups. In Outlook 2003 and above, there is an option to show emails in groups. Please ensure your Kerio Connect and KOFF are upgraded.ĭisable 'Group by' View and Outlook Instant Search C:\Users\\AppData\Local\Kerio\Outlook Connectorįor slow search issues, Engineering released improvements in the 9.2.11 version, which mainly affected 圆4 installations.C:\Program Files (x86)\Kerio\UpdaterService.C:\Program Files\Kerio\Outlook Connector (Offline Edition).
KOFF caches and stores the emails locally and having SSD improves the overall performance.Īs KOFF is modifying the user's PC folders, it is advisable to exclude the following folders from the local Antivirus software check: It is recommended for the computer using KOFF to have at least 4 GB of RAM. On a large mailbox, this process may consume upwards of several hundred megabytes. This program performs much of the caching of data from the local email database. The Kerio Outlook Connector Offline Edition (KOFF) runs a separate executable program called KoffBackend.exe. Disk space problems on a Terminal server might be a sign of local Cache folder corruption.
Synchronization, opening, and searching particular big mail folders might also cause slow Outlook response and freeze. When performing entire mailbox search actions, it can load slowly and cause Kerio Outlook Connector Offline Edition and Outlook crash. Kerio Outlook Connector (KOC) search function may become slow, causing Outlook to stop responding, freezing, or hanging.
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